Frequently Asked Questions
1 How is installation and technical support handled?
Complete installation manuals are delivered with the equipment. We provide remote technical support via email, video, and messaging apps. If required, technicians can be dispatched to the job site to assist with your project.
2 What is the guarantee policy for spare parts?
We provide free vulnerable parts within the shipping container. If any parts are damaged due to quality issues within 13 months of the B/L date, we will send new replacements after verification.
3 What kind of packaging is used for international shipping?
All products are packed in standard export-grade wooden cases and bundles to ensure maximum protection during sea transit.
4 What are the accepted payment terms?
Our standard payment terms include T/T at sight or L/C (Letter of Credit).
5 What is the typical delivery timeframe for an order?
Production usually takes 15 to 45 working days after the contract is signed and the deposit is received, depending on the customization requirements.
6 Which applications are these elevators suitable for?
Our elevators are designed for a wide range of applications, including shopping malls, hotels, residential buildings, modern offices, and apartments.