Frequently Asked Questions
Q1: What are the typical delivery terms for the home elevator?
Production begins upon receipt of a 30% advance payment. The production period is typically within 30 days from order confirmation and technical drawing approval.
Q2: How is the final price of the elevator determined?
Due to customization, prices vary based on specifications like loading capacity and number of floors. Listed prices are for reference only.
Q3: What payment methods are accepted?
We accept T/T (Telegraphic Transfer) or L/C (Letter of Credit) at sight. Standard terms are 30% advance payment and 70% balance before shipping.
Q4: What type of packaging is used for international transport?
All elevators are packed in high-quality Ply-Wood cases, which is the standard for export packing to ensure safety during transit.
Q5: Is there a quality guarantee for the elevator?
Yes, we provide a quality guarantee for two years from the date of handover or 18 months from the date of delivery, whichever comes earlier.
Q6: Can the cabin materials and interior design be customized?
Yes, materials such as Hairline Stainless Steel, Mirror Stainless Steel, and optional PVC or Marble floors are available to suit different aesthetic needs.